Banner Bild zur Nutzung eines OTP-Systems mit Person am Laptop und Smartphone

Switch to one-time password (OTP) for better account protection

Dear customers,

We would like to inform you that, for better account protection, the login/registration process in our store will change from April 8, 2025, to a so-called one-time password (OTP). This measure is purely preventative and serves to improve the security of your account and protect it from unauthorized access.

What does this mean for you?

Starting April 15, 2025, you will receive a one-time, 6-digit code upon logging in. The code will be sent to the email address you have provided us with and must be entered within 10 minutes to proceed. Please be sure to check your spam folder in case the email isn't delivered properly.

How does the one-time password (OTP) work?

When logging in, please enter your email address and you will receive the 6-digit registration code via email to the email address you have provided us with.
Enter the 6-digit code within 10 minutes in the log-in area at www.hlh-biopharma.de a.
After successfully entering the code, you can view information and order products as usual.
Unless you have logged out, you won't need to log in again the next time you visit our store using the same device within 30 days. If you want to use a new device, you must log in again as described above and will receive a new code for the new device. If you regularly clear your cache and delete cookies, you will also need to log in again.

Why this change?

The one-time password significantly increases the security of your account because it is only valid once and is sent directly to you. This minimizes the risk of unauthorized access to your account.

What do you need to do?

Please ensure that your email address is correct and up to date so that you can receive the 6-digit code without any problems.
If you don't have valid contact information yet, you can update it in your account now.