Returns Policy 2025 for Pharmacies, HLH BioPharma
For food supplements and medical devices
Ladies and Gentlemen
Below you will find our policy on complaints and returns:
Dietary supplements
1. Best before date (BBD) :
- Returns or credit notes for goods with expired best before dates are excluded.
- For products with a remaining shelf life of at least 3 months, a 1:1 exchange will be made for goods with a better shelf life.
- For goods with a remaining term of less than 3 months, we will endeavor to find a cooperative and accommodating solution.
2. Damage to delivery or defects caused by HLH BioPharma :
- In such cases, the goods will be fully replaced or the value of the goods will be refunded.
- Please request a parcel label from us for the return so that we can process the return quickly and easily.
3. Direct reference :
- Complaints and returns can only be processed for goods purchased directly from HLH BioPharma. For products purchased through wholesalers, please contact your retailer.
Medical devices
1. Best before date (BBD) :
- Returns or credit for medical devices with an expired best before date are excluded.
- Up to 12 months after the order date : On request, the value of the goods will be
The refund will be credited or the goods will be exchanged for products with a better best-before date, provided the reasons are stated. However, this will not occur until after four months at the earliest, unless an extraordinary reason is given. - More than 12 months after the order date : Exchange will only be made
1:1 against goods with a better best before date.
2. Damage to delivery or defects caused by HLH BioPharma :
- In such cases, the goods will be fully replaced or the value of the goods will be refunded.
- Please request a parcel label from us for the return so that we can process the return quickly and easily.
3. Direct reference :
- Complaints and returns can only be processed for goods purchased directly from HLH BioPharma. For products purchased through wholesalers, please contact your retailer.
With these measures we want to ensure that all our customers
receive flawless and fresh products. If you have any questions, please do not hesitate to contact us.
happy to help.
If you have any questions or concerns about how to handle a return, please contact our service team at info@hlh-biopharma.de or +49 2375 939290. We will work together to find the best solution for you.
